Welcome to the Organicnailsa Frequently Asked Questions page. Below you will find detailed information regarding our operational practices, transaction types, cancellation rules, and digital service delivery standards.

Corporate Information & Contact Details
Registered Company Name: ORGANIC NAILS, S.A. DE C.V.

Registered Address: Ángel Romero No. 330, Col, Lomas del Colli, 45010 Zapopan, Jal., Mexico

Customer Support Email: infra@organicnailsa.com

Telephone: +52 3336821616

Official Website: www.organicnailsa.com

  1. What type of transactions do you process?
    All purchases conducted through www.organicnailsa.com are strictly classified as one-off consumption transactions. Transactions do not constitute an ongoing subscription, recurring billing model, or multi-part membership. Each completed payment represents a single, independent, and final financial transaction.
  2. Can I cancel my order or request a refund?
    30-Minute Cancellation Window: Customers may request an order cancellation and full refund within 30 minutes of initial order placement. To initiate a cancellation within this permitted timeframe, you must contact our customer support team immediately via email at infra@organicnailsa.com or by telephone at +52 3336821616, quoting your transaction details.

Finality After Confirmation: Once an order has passed the initial 30-minute window or has been explicitly confirmed, processed, or entered into fulfillment, no refunds will be granted.

  1. What is your policy regarding digital delivery and withdrawal rights?
    The services provided through our website involve digital delivery and intangible content. In strict accordance with European consumer protection standards and statutory regulations governing digital content and services, once delivery or performance of the digital service has begun, the user immediately and expressly acknowledges and agrees to waive their 14-day statutory right of withdrawal or cancellation. By placing an order and initiating the digital service cycle, you consent to immediate performance and forfeit any right to claim a refund or cancellation under European distance-selling rules.
  2. How can I contact customer support?
    If you require assistance or have inquiries regarding your order, please reach out to our team using our official contact channels:

Email: infra@organicnailsa.com

Telephone: +52 3336821616

Support Hours: Inquiries may be submitted at any time, and our team will respond within 24 hours.